Refund policy

Exchange & Refund Policy

At Posh Patola, every piece is thoughtfully crafted in limited quantities with attention to detail, quality, and comfort. We want you to shop with complete confidence.

Why Customers Love Shopping With Us

✅ Easy 7-Day Size Exchange

✅ Quick Support via WhatsApp

✅ Store Credit Available for Eligible Cases

Easy 7-Day Size Exchange

Not the right fit? We've got you covered.

If you need a different size, you may request an exchange within 7 days of receiving your order.

Exchange Eligibility

To qualify for an exchange:

  • Item must be unused, unworn, and unwashed

  • Original tags and packaging must be intact

  • Exchange request must be submitted within 7 days of delivery

Once your exchange request is approved, our delivery partner will arrange a pickup. After the item is received and passes quality inspection, your replacement will be dispatched within 5–7 working days.

Exchange Charges

A standard exchange shipping fee of ₹99 applies to approved exchanges.

Exchanges are subject to stock availability. If your requested size is unavailable, our team will assist you with an alternative size, style, or store credit.

Returns & Refunds

As our collections are produced in limited batches, we currently do not offer returns for change of mind or preference.

However, customer satisfaction is important to us. In select eligible cases, we may offer:

  • Store Credit

  • Product Exchange

  • Refund (where approved by our support team)

Approved refunds will be credited to the original payment method within 5–10 working days.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please share:

  • Your Order Number

  • Clear photos of the issue

  • Your Contact Details

Email: care@poshpatola.com

After verification, we will arrange an appropriate resolution, which may include a replacement, exchange, store credit, or refund.

Please note that minor colour variations and slight print irregularities are part of the handcrafted nature of our products and are not considered defects.

Need Help? We're Just a Message Away

Our support team is happy to help with sizing guidance, exchange requests, and order assistance.

📱 WhatsApp Support Available

📧 care@poshpatola.com

We recommend contacting us before placing your order if you need help choosing the right size.

Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

To request a cancellation, please email us at care@poshpatola.com as soon as possible.

Shipping Information

We work with trusted logistics partners to ensure safe and timely delivery.

Tracking details will be shared once your order is dispatched.

While we strive for smooth deliveries, occasional courier delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.